Working Hours
  • Mon 9:00AM - 5:30PM
    Tue 9:00AM - 5:30PM
  • Wed 9:00AM - 5:30PM
    Thu 9:00AM - 5:30PM
  • Fri 9:00AM - 5:30PM
    Sat 9:00AM - 1:00PM
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Lou and his team are unbelievable. Not only do they do incredible work but they are also incredibly fair and will have no problem telling you what should be done rather than what will make them the most money. They really care about the customer. That's why my family and I refuse to go anywhere else for service. Lou is the only place to go, in my opinion.


-Jonathan B.

Lou did a great job on my truck! He was very professional and punctual in working on my vehicle and getting it back to me in a very timely manner. I found his prices to be reasonable. I appreciate his keen insight in addressing all of my concerns, without any additional charge. I will be going back to him and highly recommend this place!


-J. C.

If you're looking for a good auto shop that specializes in transmissions and drivetrains, stop searching. Not only did they fit me in on a busy afternoon, but they returned my car same day, fixed the issue I was experiencing with my AWD subie, and did it all at a fair price. No surprises, no additional services, just a solid experience. I can see why Lou's has been an Ann Arbor institution for 20 years.


-L & J

Great prices and amazing service. Not just transmission work but all maintenance. Thanks again


-Stuart K.

Dan is a great guy who treats you fairly.


-Mike B.

Took my Buick there with transmission problems They were very upfront, helpful. They've been there forever and had great reviews. And with good reason. They do quality work and know what they are doing. Will try other things before overhauling if they have a chance to fix it. In my case a Trans flush & cooler (Very reasonable price to do it and I wanted to have one anyway). Trans was OK for a while but went back to not shifting right. The did a complete overhaul and at less than I feared. What are you gonna do? You can't throw away the car... Other repair places offered to do it but if I was going to do it I wanted someone that did it every day. Very happy with them and glad they are here in town. Oh, I didn't know as a Veteran I got a discount but they saw my Military licence plate and gave it to me without asking. That's Honest!


-Gary D.

Lou's staff from front end to back in the shop is PHENOMENAL. They treated me with the utmost respect and were nothing short of honest and transparent the entire time. Even after I paid for a complete transmission rebuild and still had problems with my 2009 Equinox, they held onto my car until they were sure they had made it right - free of charge. I would recommend their services to anyone with transmission issues.


-Kyle B.

Lou (and now Dan) always take care of me. Honest and quick. Thanks guys!


-Frank T.

I love the guys at Lou's! Dan always goes out of his way to help me save money and provides amazing service. Being a female, I have a hard time dealing with shops because people assume I don't know anything about cars and I've lost count how many times someone tried to pull the wool over my eyes. I know I can trust Don and the guys. They get you in and out and the pricing is beyond reasonable. I won't take my car anywhere else!!


-Leigh S.

Lou retired. The business is now owned by his Nephew, still out standing service and will still continue to use for repairs I'm unable to do myself or don't have the equipment to do. I had a second vehicle that had trans axle problems around January of 2018 and I took it into him. In 2013 I had the transmission for my 1998 ford ranger rebuilt. Two years latter, the transmission is still going strong.


-John N.

Had a catastrophic failure on the transmission of my old Explorer. It honestly looked like it might be totaled. Had it towed to Lou's, they jumped right on it (even though it was the Friday before Christmas). Replaced the leaking cooling lines, verified the tranny was still good and had me back on the road in just a few hours. Life savers.


-Kent K.

Lou got my trans replaced in my Super Duty in less than a week! My truck drives like a champ now, I cannot recommend him enough! Was straightforward, less expensive, and quicker than any other shop!


-Jeremy H.

Lou's has been GREAT to me every time Lucille (my car) has needed repairs. Courteous, friendly, knowledgeable & just good people work there. Rebuilt my transmission a year ago & she's still running good. No complaints whatsoever about Lou's.


-Christell O.
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  • Call Us For Service: 734-663-3314